CYA's definition of Performance Excellence is a systematic approach that results in a demonstration of exemplary leadership to ensure extraordinary organizational and operational improvement for exceptional results. Thus, Performance Excellence Training uses a Systems Thinking Model that exemplifies continuous improvement principles and techniques. It is steeped in adult education principles and aligns with both the ASQ QBOK Framework and the Baldrige Excellence Framework and Criteria. It provides the tools and techniques necessary for planning effectively, chartering teams, spearheading projects and streamlining processes for improvement. It is designed to help you and your organization operate more efficiently. This training offers practical, hands-on methods, and can be delivered virtually or on-site. Weaved throughout the training are leadership activities for increased application of knowledge. The training is exclusively provided by Dr. Howze who is a highly skilled, nationally acclaimed Master Trainer.